Privacy Policy

Purpose

The purpose of this Privacy Notice (“Privacy Notice”) is to summarize the ways in which the owner of this Site, [Mcqueen Targets] (“[Mcqueen Targets]”, the “Site”, “we”, “us”), collects, maintains, and uses information about you (“you”, “your”). Please feel free to contact us by email at privacy@sitel.com with any questions or concerns about this Privacy Notice or the information we gather about you.

How We Collect Your Information

We gather information about you when you interact with our services, including when you use our websites, contact our customer service representatives, fill out online order forms or information request sheets, download and use browser extensions or applications created by us, and provide your information to our sales agents (collectively, “Customer Information”). We also use cookies and pixel tags to track your usage of our websites. We do not use online order forms and information request sheets to obtain information from you, however when you contact us via the numbers on our websites and speak with our customer service representatives, we may collect information provided during calls to ensure the best quality of service and the correct processing of your orders.
Customer Information we gather about you may contain personally identifiable information. For an explanation of how we use Customer Information, including personally identifiable information, please see the section below titled “How We Use Customer Information.”

Information We Collect

Below is a list of the types of Customer Information that we may collect as you interact with our services:

  • Customer Contact Information
    Your Customer Contact Information is any information needed to contact you and fulfill your orders and requests such as your name, address, phone number, fax number, and email address.
  • Private Customer Information
    Private Customer Information is that information that may be necessary to check credit and process payments. Such information includes your Social Security Number, credit card information, and banking and wiring information.
  • Customer Order Information
    Customer Order Information is that information necessary to complete your orders and requests for information. Such information may include your Customer Contact Information, programming and packaging selections, your billing and shipping information, as well as other details pertaining to your order of products and services through us.
  • Demographic Information
    Demographic Information is publicly available information that we may learn about you regarding such things as your age, income, home ownership, household size, etc. that helps us to provide you with better offers for products and services.
  • Website Usage Information
    Website Usage Information is information that we collect, via anonymous third-party cookies, that tells us about the way you use and navigate through our websites.
  • Proprietary Analytics
    This Site uses proprietary analytics systems to help improve usability and the customer experience. No personal data however is logged only functional cookies are used.

Cookies

This explains how we use cookies on this website. We recommend that you read our cookies statement so that you are aware of how we use them and can take steps to reject or delete the cookies if you do not agree to them being used. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the Site. You can set your browser not to accept cookies, however, in a few cases some of our website features may not function as a result.

Site Links

Our site contains links to other sites, platforms and services that may be operated in part by third parties whose privacy policies we don’t control and may differ significantly from this one. We are not responsible for the content or privacy practices of any third-party services. We recommend that you read and familiarize yourself with the privacy policies of any site or service you access.

Children Under the Age of 16

Our services are not intended for children under 16 years of age, and we do not knowingly collect personal information from children under 16. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at by submitting an email request to privacy@sitel.com. We do not sell personal information of consumers, including consumers we know are younger than 16 years old or that we are prohibited from selling under applicable law.

Security Measures

We have implemented a variety of encryption and security technologies and procedures to protect information stored in our computer systems from unauthorized access. We also maintain procedural safeguards that restrict access to Your Customer Information to employees (or people working on our behalf and under confidentiality agreements) who need to know Your Customer Information to provide the products and services that You request.

PCI Requirement

The website may capture name, e-mail, telephone details, however any actual orders that require financial details are not processed via this web page.

How We Use Customer Information

We use your Customer Information to process your orders and requests and to provide you with the products and services you desire.

How We Share Customer Information

We may share your Customer Information with third parties to complete your purchases of products and services. The extent to which we use and share your Customer Information depends upon the nature of and purpose for which we use and share it. A summary of how we share your Customer Information with third parties is detailed in the list below. By using our services, you agree that we may transfer your Customer Information to third parties in order to fulfill the purposes for which you have provided your Customer Information.

  • With Third-Party Product and Service Providers
    We share your Customer Information, as needed, to the third parties who provide the products and services you request. This includes sharing information we collect with third parties who provide services which are necessary to support the operation of any applications or browser extensions we operate.
  • With Third-Party Advertisers
    We do not sell or share your Customer Information with any third parties, except with the Third-Party Product and Service Providers described above. The ways in which such parties may subsequently use your Customer Information are governed by their own privacy policies and procedures.
  • To Prevent Fraud and Scams
    We may share your Customer Information with third parties for the purpose of preventing fraud and scams.
  • With Third-Party Cookies
    We do not allow third parties to collect information when you visit our website.
  • For Legal and Other Purposes
    We may share your Customer Information in order to:

    • comply with any subpoena, court order, or legal process, including to respond to any lawful government or regulatory request.
    • enforce or apply our Terms of Service.
    • necessarily protect our rights and property or to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual illegal activity.
  • New Ownership
    We may share your Customer Information with a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets.

Opt-out and Data Subject Access Request Procedures

You may opt out of further communications from us and request access to or deletion of your data through the following methods:

  • Email Promotions
    To opt out from receiving further email communications from us regarding other offers and promotions, you may email us at privacy@sitel.com.
  • Data Subject Access Request
    A data subject access request is the means we make available to you to exercise your data privacy rights. This includes a right to be informed of data we store about you, your right to access such data, your right to request a portable copy of such data, and your right to delete such data. To submit a data subject access request, you may email us at privacy@sitel.com. We protect the privacy of you and others we will request verification of your identity. If you wish, you may authorize an agent to submit a request on your behalf. If we receive a request on your behalf, we will ask them to provide proof of your permission for them to act in your stead. To designate an authorized agent, you must provide the authorized agent with signed permission to make the request on your behalf. We may deny a request from an authorized agent if the agent cannot provide us with signed permission from you demonstrating that the agent has been authorized by you to act on your behalf. Further, before responding to a request from an authorized agent, we will still require the authorized agent provide us with enough information so that we can verify your identity. If the authorized agent is unable to provide information sufficient to verify your identity, we may decline to process the request or we may contact you to self-verify the request and your identity. Additionally, we may contact you further to request information that will enable us to fulfill your request. In the event an overriding lawful basis for processing your personal data may exist, or certain exemptions may apply, we may refuse your request. If we refuse Your request, we will explain the reasons why.
  • Third-Party Cookies
    Please see our cookie policy by clicking on the “Manage consent” tab below.

International Users

Residents of the EEA or Switzerland are entitled to specific rights under Regulation (EU) 2016/679 of the European Parliament and of the Council of the European Union 27 April 2016 (the “General Data Protection Regulation” or “GDPR”). These rights include rights to:

  • Access your personal data as the term is defined by GDPR
  • Request deletion of your personal data
  • Request correction of your personal data
  • Restrict processing of your personal data
  • Object to processing of your personal data
  • Receive your data in a portable manner

If you have any questions about the information we have about you, desire access to your information that we have on file, believe information we have about you is inaccurate or incomplete, or wish to exercise any of your rights regarding your information please follow the instructions for submitting a Data Subject Access Request.

Changes to This Privacy Notice

We will update this Privacy Notice from time to time to reflect changes in our business. If we change how we use your Customer Information or the purposes or entities for and to which we disclose Customer Information, we will include such updates within our Privacy Notice.